Samsung – General Telephone & Voicemail

How do I access my Samsung voicemail box from outside the office?
Dial the telephone number that rings to your automated attendant. When the voicemail answers, press # followed by your extension (or mailbox number if different). Enter your password and proceed as normal.

How do I set my Samsung voicemail system for Holiday Mode?
Dial the telephone number that rings to your automated attendant. At the greeting:

  • press #xxxx,
  • enter password #xxxx.
  • Press 1 to edit system prompts; and enter prompt number 1003.
  • Press 3 to discard and re-record, record your greeting and press # to save it.
  • Press * once to return to the Administration menu.
  • Press 3 to edit system mode,
  • Press 0 for all ports and 3 for holiday mode.
  • Press *** and hang up.

How do I set my Samsung voicemail system for Inclement Weather Mode?
Dial your telephone number that rings to your automated attendant. At the greeting:

  • Press #xxxx
  • enter password #xxxx.
  • Press 1 to edit system prompts; and enter prompt number 1004.
  • Press 3 to discard and re-record, record your greeting and press # to save it.
  • Press * once to return to the Administration menu.
  • Press 3 to edit system mode,
  • Press 0 for all ports and 4 for weather mode.
  • Press *** and hang up.

How do I set my Samsung voicemail system back to the default greetings after a Holiday or Inclement Weather activation?

Dial your main number. At the voice mail greeting:

  • Press #xxxx,
  • enter Password #xxxx.
  • Press 3 to edit system mode,
  • press 0 for all ports and
  • 0 for auto mode.
  • Press *** and hang up.

Why are some people not listed in the dial-by-name directory of the Samsung Voicemail System?
If you have a new user, or if someone has relocated to a different extension, be sure that person has set his/her mailbox up on all areas. The user must do the following:

  • Upon accessing voice mail box, press 5,1,2,3 and
  • record voice mail greeting;
  • Press #, 1.
  • Press #, 7,2 and
  • record name only,
  • press #.
  • Press #,7,3 and follow the system prompts to enter in a directory name.
  • Press #2 and record name only,
  • press # to save.
  • Press #3 and follow system prompts to enter directory name.

How do I change the name on the display of my Samsung Station?
With the handset down in the cradle:

  • Press transfer 104.
  • Press hold to erase the old name.
  • Use the number keypad on your phone to enter the new name.
  • Press transfer to store your change.